We strive to provide our customers with the highest quality products and service. Your satisfaction is our top priority. If you are dissatisfied with your order, please contact us at any time and we will fix it. If we screw up (it happens), please contact us and we will fix it.
All wines sold are maintained at optimum conditions and we ask that you store your wines in an environment appropriate for wine. Cool (below 70 degrees) and dark is always best. If your storage is not as cool as it should be, then a constant temperature is the next best thing. While we cannot be responsible for improper storage after the wine has been delivered, you are our customer so we will always try and find a way to help you. Same if it gets damaged in shipment - let us know and we will figure something out.
For customer service, please contact us by emailing firstname.lastname@example.org or calling 707-927-4343.